Caseworker

Job description

Job Description The office of Jeff Kibble, Member of Parliament for Cowichan-Malahat-Langford, is currently looking to fill the position of Caseworker. Reporting to the Member of Parliament, the Caseworker supports constituents in navigating federal programs and services. The incumbent advocates on behalf of constituents, liaises with government departments and agencies, and provides timely updates on case progress. This role requires strong problem-solving skills, discretion, empathy, and a solid understanding of government processes. Primary responsibilities: - Handle and respond to constituent inquiries—in writing, over the phone, and in person—with professionalism, discretion, and empathy. - Advocate on behalf of constituents by liaising with government departments and agencies to resolve complex or time-sensitive issues. - Maintain accurate and confidential records of constituent interactions, correspondence, and case progress. - Provide timely updates to constituents on the status of their files and next steps. - Track trends and emerging issues in the riding that may require the Member’s attention or broader policy consideration. - Build and maintain positive relationships w...