Client Experience Manager

Job description

Benefits: - 401(k) - 401(k) matching - Bonus based on performance - Company parties - Employee discounts - Health insurance - Opportunity for advancement - Paid time off - Training & development Job Description: The Client Experience Manager ensures that Touching Hearts clients and their families receive exceptional service from start to finish. This role is responsible for delivering high-quality care, addressing client needs and concerns, identifying risks and quality issues, and proactively exploring opportunities to enhance services for existing clients. Main Responsibilities: Facilitate clear communication with new clients, family members, and caregivers regarding care plans and schedules. Visit clients’ homes as needed for assessments or to introduce new caregivers. Update and adapt care plans as client needs evolve; ensure client care information is accurate and current. Conduct assessments for prospective clients to evaluate care needs and support onboarding. Serve as the primary liaison with clients and families regarding care services, questions, and concerns. Assist in the recruitment, onboarding, and ongoing support of caregivers; monitor and coach caregiver activities...