ServiceNow Platform & Enterprise Applications Support Manager

Job description

Join Mizuho as a ServiceNow Platform & Enterprise Applications Support Manager! In this role you will be accountable for the overall operational stability, governance, and control environment of the ServiceNow platform and a portfolio of enterprise applications. The role provides senior‑level ownership of platform administration, access governance, release oversight, certificate management, and production risk management. Operating within the Run‑the‑Bank (RTB) organization, this position partners closely with application development, infrastructure, information security, audit, risk, and business stakeholders to ensure the platform operates in a stable, compliant, and well‑controlled manner. Key Responsibilities: Platform Ownership and Governance - Provide senior ownership and oversight of the ServiceNow production platform - Ensure platform stability, configuration standards, and access governance are maintained - Oversee user access controls, role design, and segregation of duties in accordance with policy - Provide governance oversight for integrations, certificates, and overall platform health - Oversee platform releases, patches, and upgrades in coordination with development...