Business Operations Intern

Job description

Role Overview As a key contributor at Transcarent, you will play an essential role in driving data-driven decision-making across the organization. Your daily responsibilities will include reporting and analysis to assist our leaders in meeting corporate utilization targets. By collaborating closely with stakeholders across various teams, you will gain insights into member needs, service utilization, and the operational factors influencing health outcomes. This role offers exposure to all of the non-clinical operational areas Transcarent, providing a comprehensive understanding of our business operations. A Day in the Life…: - Data Reporting & Analysis: Use Tableau and SQL skills to monitor utilization data, flagging performance concerns, and analyzing potential solutions. - Member Feedback Review: Analyze CSAT & NPS comments to identify patterns and potential causes of negative sentiment, helping to inform improvements in service delivery. - Stakeholder Collaboration: Meet with leaders and Ops stakeholders to review performance metrics, escalation data, and identify action points for improvement. - Testing & Development: Work alongside the Analytics lead to test new apps or changes...