Front Desk Agent/Renaissance St. Louis Airport

Job description

Description Job Description: Full-time position Shifts: 7:00am-3:30pm and 3:00pm-11:30pm (some possible mid-shifts) Weekend availability is needed and not-negotiable At Renaissance Hotels, we believe in helping our guests discover unexpected experiences. We are known for delivering distinctive service, local discovery, and elevated hospitality in a full-service hotel environment. We are seeking a professional, service-driven Front Desk Agent to join our team and serve as the face of our hotel. If you thrive in a fast-paced setting and enjoy creating memorable guest experiences, we'd love to meet you. The Front Desk Agent is responsible for delivering exceptional guest service while efficiently managing check-in, check-out, guest inquiries, and guest requests. This role plays a critical part in shaping first and last impressions of the hotel experience. Key Responsibilities: - Greet guests warmly and provide a welcoming arrival experience - Prepare for and acknowledge our loyalty members and return guests - Process check-ins and check-outs accurately and efficiently - Handle room assignments, special requests, and upgrades - Respond promptly and professionally to guest inquiries and...