Staff Product Manager, Eligibility and Payments

Job description

Staff Product Manager, Eligibility & Payments About us: Luma Health was founded on the idea that patients should easily be able to connect to their healthcare provider in a way that’s modern and mobile-first. For doctors, it means a full schedule, better patient outcomes, and caring for more patients. For clinics, it means a more automated practice, more revenue, and higher MIPS scores. For patients, it means getting the care they need and experiencing next-level patient care. Needing to see a doctor is hard. Being able to see one shouldn’t be. The Role: This role owns the strategy and execution for Luma’s Eligibility, Prior Auth, and Payments product suite—capabilities that help customers verify coverage, secure authorization, and collect payment with less manual work and fewer delays. You’ll define end-to-end workflows across patient, payer, and EHR touchpoints: eligibility checks and re-checks, benefit visibility, prior auth initiation and status tracking, denial/appeals handoffs, payment estimation and collection, and the operational guardrails (automation + human-in-the-loop) that keep revenue-cycle work accurate and compliant. You’ll translate market and customer needs into c...