Parts Representative

Job description

The Opportunity As a key member of the Wajax team the Parts & Service Clerk is responsible for providing an elevated level of customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter and support the Service Department with administration duties. The Role: - Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes, and selling parts. - Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required. - Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales. - Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods. - Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed. - Picks stock for cust...