Call Center Support Assistant

Job description

Call Center Support Specialist The Sunshine House Early Learning Academy, one of the largest early education and childcare companies in the US, is seeking a Call Center Support Specialist to assist our corporate facilities team! We are hiring immediately, and would love to meet you. The successful candidate will help assist the Facilities help desk. This includes coordinating facilities-related requests for all schools in 8 states, including property maintenance and repair, fleet maintenance, and engaging third-party contractors. Pay rate of $15 per hour. 11:00 AM to 7:00 PM shift Location: 601 East McBee Ave. Greenville, SC 29601 Responsibilities: - Deliver facility related customer support to 100+ sites via help desk, email and phone. - Respond to inquiries, concerns and requests about facility issues in a prompt and professional manner. - Gather information and determine the issue by evaluating and analyzing symptoms. - Diagnose and resolve issues by using pre-established protocols; redirect issues to appropriate resources, as needed. - Identify and escalate priority issues per center’s needs. - Accurately process and record calls; maintain accurate and thorough records in datab...