Medical Office Receptionist-Intermediate

Job description

Under direct supervision, responsible for providing office support in a clinical office to ensure patient satisfaction. EDUCATION: High school diploma or GED is required. EXPERIENCE: Two (2) years of related experience is required. - Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones. - Creates and verifies full patient registration upon patient arrival. - Communicates with Benefit Coordinators if new insurance is obtained. - Communicates with providers as needed regarding patients arrival, needs or requests. - Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers. - Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary. - Schedules patient appointments and follows up on missed appointments by telephone or mail. - Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times. - Performs all other duties as assigned. - De...