Desktop Support Officer - Site Lead (Education)

Job description

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our team in Eltham. Requirements: What You'll Do: - Ensuring the smooth day to day operations of the customers operations. - Coordinate and deliver high-quality, onsite technical support to customers at various locations, ensuring timely resolution of issues. - Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms. - Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations. - Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performance work environment. - Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technol...