Analyst, Account Management (Paisly)

Job description

Position Summary: The Analyst, Account Management is a key driver of the account lifecycle, ensuring Paisly’s partners receive world-class support and seamless project execution. This role serves as the strategic bridge between external partners and internal cross-functional teams (Product, Tech, Operations, Marketing, among others) to drive operational excellence. The ideal candidate is an exceptional communicator and proactive problem-solver who can translate complex partner needs into actionable internal workflows while maintaining high product and service standards. Essential Responsibilities: - Act as the dedicated Account analyst for a portfolio of accounts and projects, handling day-to-day communication and expectation setting. - Monitor active projects to ensure they are on track for on-time delivery; immediately flag potential risks from the account-facing side to the internal teams and leadership. - Systematically review and improve the internal processes that directly impact account delivery (e.g., reducing friction in the contracting, onboarding, and project management lifecycle). - Leverage data-driven insights to assess performance, optimize partnership and make progr...