Guest Relations Officer

Job description

Our Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience. Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience. What we ask of you: - A genuinely warm & welcoming demeanour - Personable communication skills - Energising motivation – it’s infectious - no job is too big or too small - A passion for the industry, a want to be the best in service - Food & Beverage experience - New South Wales Responsible Service of Alcohol - Australian Working Rights - Ensure uniform and personal appearance are clean and professional - Respond to special requests from guests with unique needs - Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets - Speak with others using clear and professional language; answer telephones using appropriate etiquette - Develop and maintain positive working relationshi...