Customer Support Specialist

Job description

The Role Lyrebird Health builds technology that gives clinicians back the time they spend on documentation, and every clinician who uses our product needs to feel genuinely supported along the way. The Customer Support Specialist is the trusted voice clinicians turn to when something isn't working and they need help fast. You'll own the full support lifecycle from first contact through to resolution, across live chat, phone calls, and online training. That means not just solving problems, but helping clinicians get more from Lyrebird every day: building confidence, reducing friction, and ensuring no one feels lost in admin work alone. This role suits someone who finds satisfaction in helping others, stays calm under pressure, and takes genuine ownership of every interaction. You follow through, translate the technical into the human, and leave every clinician feeling heard rather than just answered. About Us: Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Thousands of clinicians across multiple disciplines use Lyrebird every day in environments where accuracy, safety, and time matter deeply. Everythin...