Clinical Operations and Patient Experience Director

Job description

Director, Clinical Operations & Member Experience Radford level: M5 (Director) in healthcare services / digital health - Owns cross-functional systems, not just a function - Responsible for end-to-end member experiences and journey - Builds clinical and operational rigor into the end to end experience - Builds new programs from scratch (ADT workflows, engagement strategy) - Has strategic + execution responsibility - Owns external partnerships + strategy - Has measurable cost-of-care impact through key experience and workflow enhancements - Leverages AI to support coaches and improve the experience to reduce friction - Compensation: Base $170K. ABOUT THE ROLE: Vanna Health is seeking a Director, Clinical Operations & Member Experience to strengthen the systems, workflows, and member-facing experiences that support high-quality, scalable care. This leader will work across clinical, operational, and cross-functional teams to improve how members move through our care model, from first touchpoint through ongoing engagement and experience, while helping ensure internal processes stay efficient, supportive, and mission-aligned. This is a build role at a scaling organization. The right can...