Technology Depot Operations Manager

Job description

Technology Depot Operations Manager The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply advanced consult ing skills and extensive technical expertise, including full industry knowledge . Develop innovative solutions to complex problems. Work without considerable direction, and mentor and supervise team members. You Have: - 5+ years of experience leading a customer service team in an operational or technical support environment - 2+ years of experience using enterprise ticketing platforms such as ServiceNow - Experience analyzing ticket, service, or operational trends to identify and implement process improvement initiatives - Experience with change and knowledge management practices in an operations or service delivery setting - Knowledge of service delivery operations and Service Level Agreement ( SLA ) management to ensure consistent and measurable service performance - Ability to manage operations to define SLAs, including monitoring performance met rics and driving corrective actions - Ability to leverage AI tools and automation technologies to enhance operational efficiency and im...