Strategic Customer Success Manager

Job description

About Osano: Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape. About the Role: We’re looking for a Strategic Customer Success Manager to join our Account Management team. This person will play a pivotal role in driving retention, expansion, and long-term customer value across our highest-value accounts. This position is ideal for someone who is both relationship-driven and data-informed—someone who can build trust with stakeholders while leveraging product insights and metrics to guide strategy and outcomes. Responsibilities: Customer Ownership & Retention - Own and manage a strategic book of business end-to-end, serving as the primary point of contact across executives, business, and technical stakeholders. - Drive retention with a slight focus on expansion (GRR, NRR, upsell opportunities) - Monitor customer health, enga...