Customer Support Representative (Dutch-speaking)

Job description

We are looking for a Customer Support Representative (Dutch-speaking) to join our BUX team based in Amsterdam . We're seeking individuals who can adapt to flexible working hours and are committed to assisting our growing customer base. In this role, you'll serve as a primary point of contact for our Dutch-speaking clients while also offering support in English to users across Europe. We value candidates who approach their work with dedication, responsibility, and the ability to work autonomously, yet thrive as part of a team. As we operate in a dynamic scale-up environment, we need someone who embraces change and approaches challenges with a proactive 'can do' attitude. If this sounds like you, we'd love to hear from you. What you will do: - Building good relationships with our users and giving them the best possible experience - Answer customer chats, e-mails, and phone calls efficiently and with a high level of quality - Keep up to date with developments at BUX and our various product offerings - Helping new users onboard to the app, ensuring they have a smooth experience - Gathering and reporting user feedback to the business - You will work closely with all parts of the busines...