Manager, AACU Payment Collection

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: This job is within the American Airlines Credit Union. The role is responsible for supervising, coaching and training of the Payment Collection team in their efforts to assist Credit Union members on their loan journey. What you'll do: - Work with the Director of Payment Collection and Recovery (PCR) to implement effective processes and procedures to provide member solutions and assist in minimizing loan and share losses - Ensure efficient collection activity is performed on consumer loans, mortgage loans, credit cards, business loans, and negative shares - Make strategic recommendations to enhance collection processes and results from collection work, and actively participate in projects - Lead a team of colle...