Sr. Lead Solution Architect - AI Agents

Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Klaviyo is revolutionizing customer experience with our new AI-powered Customer Agent Platform—a sophisticated multi-agent system designed to autonomously resolve complex customer requests end-to-end. While our initial deployments heavily index on transforming Customer Experience (CX) and Support operations, this platform will rapidly expand to encompass a wide array of brand-specific, revenue-generating, and operational use cases. In this role, you will act as the tip of the spear for this new technology, reporting directly to the VP of Global Services. You will own the hands-on execution of our most complex AI agent builds for strategic customers, acting as part...