FRONT DESK AGENT-HOTEL FRONT DESK-SS (FULL-TIME/VARIES)

Job description

Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations. Pearl River Resort Associates are required, on a continual basis to… Adhere to any and all company and departmental policies, practices and procedures. Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution. Maintain a professional departmental, company and community reputation. Assists all guests including large groups for Sales with the check-in and check-out process at the Hotel in a courteous and polite manner. Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given. Handles guest complaints or concerns in a polite, courteous and efficient manner. Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company’s assets. Access and work with systems for redemption of offers and promotions issued by the gaming properties. Wo...