JEWELRY/OPERATIONS SUPPORT

Job description

Perform operational functions; support department to achieve sales goals; display merchandise; assist customers according to Customer 1st standards. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety. - Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service - Comply with Division dress code - Prepare all merchandise shipments from store location, including completion of proper paperwork, computer entry, and physical packaging of merchandise - Recall-stock balance and direct returns to vendor - Complete all special orders (including receiving and pick up) - Process all trade-ins and break-aparts in accordance with procedure in Policy and Procedures Guide - Receive incoming merchandise including completion of proper paperwork, computer entry, and receiving log - Request return authorizations as needed from vendors - Make vendor inquiries concerning overdue shipments or special orders - Relate repair estimate cost and time to customers - Send out ring cleaning, inspection notification cards, and Thank You cards each month to customers - Manage voucher distribution rec...