Administrative Assistant - Customer Service

Job description

Job Type: Full-Time Job Location: Onsite – Waukee Office Hours: Monday–Friday, 8am–5pm Access Systems, a dynamic and fast-growing company, is actively hiring an Administrative Assistant to join our expanding administrative team. You will assist our customers with a variety of requests—compensation up to $21/hour. What You’ll Be Doing: - Be the first point of contact for our customers, handling phone and email communication with professionalism and care. - Proactively reach out to customers regarding service updates and open issues to ensure they feel informed and supported. - Partner closely with our sales and service teams to coordinate next steps and keep communication seamless. - Stay calm and solution-focused when concerns arise, helping turn frustrated moments into positive experiences. - Capture customer feedback and share insights that help us improve. What We're Looking For: - 1-3 years of office experience preferred. - Excellent verbal and written communication skills in all customer interactions. - Ability to “think on feet” when working with customers. Join Our Team and Enjoy: At Access, we prioritize what matters most to your career: stability, a fast-paced environment,...