Customer Experience Manager

Job description

Responsive recruiter Benefits: Customer Experience Manager – Flooring & Home Improvement Location: 1657 N Kostner Ave, Chicago, IL 60639 Employment Type: Full-Time with paid Holidays and PTO Salary Range: $50,000–$60,000 + Bonus Opportunities Paid Vacation and PTO - 401(k) - 401(k) matching - Bonus based on performance - Competitive salary - Opportunity for advancement - Paid time off - Training & development Ready to Build Something Meaningful?: Join a female-owned, fast-growing Floor Coverings International franchise and help deliver a best-in-class customer experience from day one. This isn’t your typical office role — it’s an opportunity to help build and shape a business from the ground up. As our Customer Experience Manager, you’ll play a critical role in both daily operations and the full customer journey, ensuring every client receives a seamless, 5-star experience. If you thrive in a fast-paced environment, love wearing multiple hats, and enjoy being at the center of a growing business — this role is for you. What You’ll Do: Deliver an Exceptional Customer Experience: - Serve as the primary point of contact for customers via phone, text, and email - Schedule appointments f...