Supporter Experience Lead

Job description

Supporter Experience Lead About us: Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support. At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia. About the role: We are seeking an experienced, hands-on, contact centre leader who understands how to run a live service operation, build capability over time, and influence change in complex environments. Our small Supporter Care team plays a critical role in our fundraising and supporter engagement activities, and this role is focused on supporting the next phase of the function’s development. Key elements of this change include introducing and embedding an outboun...