Patient Access - Communications Specialist II - PRN

Job description

Summary Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner. Job Description: Job Title: Patient Access – Communications Specialist PRN - 1st Shift: Job Summary: Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner. Requirements: - Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need. - Greet visitors in a professional and courteous manner. - Consistently ensure positive customer interactions - Manages difficult or e...