Director, AI Operations

Job description

Introduction to the Role Transform AI into a true force multiplier for enterprise operations! This role advises how machine learning and artificial intelligence platforms are run, automated, and improved across Azure and AWS to support critical scientific and business outcomes. The focus is on defining system architecture, monitoring, and automation, ensuring operations itself becomes a benchmark for AI adoption. Managing a layered operations framework—spanning L1 runbook operators, L2 site reliability engineers (SREs), and an L3 product engineering interface—this position establishes continuous improvement. The goal is to eliminate manual toil, increase first-line resolution, and free engineering time for higher-value work. Every incident must become a detailed procedure, an automated process, or a permanent fix. This is not standard support; it is a leadership role for an engineering-minded operator setting precise technical direction! Accountabilities: - Operational Model Ownership : Lead and evolve the three-tier operations model for the AI/ML platform estate. Enforce operational readiness gates and run monthly reviews using clear metrics: L1 resolution rate, repeat incident ra...