Patient Experience Representative I - Ophthalmology (Waltham, onsite)

Job description

Status Full-Time Standard Hours per Week: 40 Job Posting Category: Administration: Job Posting Description: This position is 100% onsite in Waltham. Position Summary: The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Key Responsibilities: - Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues - Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal - Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers - Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize p...