P/A Technical Services Rep II (Hybrid)

Job description

Summary Completes billing related work for agents and customers. Responsible for directly assisting agent and policyholder requests. Provides assistance and technical guidance as it relates to policy, billing inquiries, and status requests. Responds to inquiries through written correspondence and email. Provides professional and caring service within established quality and productivity standards. Completes various production reports and assigned projects. Reports potential system problems or issues. Assists less experienced P/A Technical Services Representatives. Responsibilities: - Research, analyzes, and takes action on items appearing on production reports and/or work queues according to procedure and within the required time frame. - Recognizes and reports potential system problems or issues - Initiates appropriate action and follow-up to ensure all policies are correct. - Makes decisions within position standards. Applies guidelines and procedures that require some interpretation in dealing with exceptions. Work requires judgment to select among multiple potential pre-defined courses of action. - Responds to written and email inquiries in a professional manner, within the est...