Collections Specialist

Job description

Banyan Treatment Centers is seeking a detail-oriented and proactive Collections Specialist to support our revenue cycle operations. In this role, you will be responsible for following up on outstanding insurance and patient balances, ensuring timely reimbursement while upholding accuracy, compliance, and professionalism in every interaction. Position Details: - Location: Pompano Beach, FL (On-site); Remote for candidates outside South Florida (Miami-Dade, Broward & Palm Beach counties) - Reports to: Collections Manager & VP of Revenue Cycle Management - Schedule: Full-time, Monday-Friday Key Responsibilities: - Conduct timely and accurate follow-up on outstanding claims with third-party payers, managed care providers, and patients. - Review and work aged accounts receivable (AR) reports to identify unpaid or underpaid claims. - Communicate professionally with patients regarding account balances and set up payment arrangements when necessary. - Research and resolve denials, partial payments, and other payment discrepancies. - Document all collection activities and communications in the billing system in an audit-ready format. - Collaborate with internal billing, coding, and clinical...