Inbound Contacts Representative

Job description

Become a part of our caring community The Inbound Contacts Representative 1 represents by coordinating communication from incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 is considered a basic administrative, customer support position and typically works on routine and patterned assignments. Inbound Contacts Representative 1 will report to a supervisor. The position focuses on customer support needs which may include complex benefit questions, resolving issues, and educating members. You will also be responsible for the following: Use your skills to make an impact - Record details of member inquiries, comments or complaints, transactions or interactions and takes action in accordance with process. - Escalates unresolved and pending customer grievances. - Deliver a consistent customer service experience by providing efficient resolutions to our TRICARE beneficiaries and providers - Act as customer advocate by resolving complex concerns accurately. Demonstrate good business decisions aligned with our Humana values - Prioritizes workload to provide efficient business operation standards. - Demonstrated ownership to problem-solve independently -...