Member Help Desk Agent - Oklahoma City, OK (On-site)

Job description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary: The qualified candidate will be responsible for assisting members applying for Oklahoma SoonerCare Services through the mysoonercare.org website. Responsibilities could change as directed by the supervisor depending on the need. Your role in our mission: - Answers calls from our members regarding their Soonercare application within the member portal - Assisting with PIN, Username and Passwords. - Provide friendly and general technical support to the callers as they navigate through the online application. - Ensure the callers computer is compatible with our application and walk t...