Customer Service Rep II-1

Job description

Job Description Provide support for calls, cases and sales orders. Must be responsive to customer needs and can manage several tasks concurrently in a fast-paced environment. Customer Service Representative II will be responsible for interacting with both internal and external customers to provide information in response to inquiries about products and services. Job Responsibilities & Requirements: A Brief Overview: Provide support for calls, cases and sales orders. Must be responsive to customer needs and can manage several tasks concurrently in a fast-paced environment. This position collaborates with MiTek subject matter experts and ensures case escalations are followed through to a satisfactory resolution. Fluency in MiTek product lines and technical product attributes. Able to understand customer applications and recommend MiTek solutions or assist in identifying special order products. What You Will Do: Responsibilities Confer with customers by telephone or electronic contact to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of issues. Retain records of customer interactions and transactions, recording details o...