Salesforce CRM Consultant Mid

Job description

Tasks: - Consult and support business units across the Körber Group on Salesforce Sales & Service Cloud topics - Analyze business processes and design end-to-end CRM solutions based on Salesforce best practices - Configure and optimize Salesforce Sales Cloud, Service Cloud, and related modules (Flows, Objects, Permissions, Automation, Experience Cloud) - Lead workshops, requirements engineering, and solution design with global business stakeholders - Manage and execute Salesforce implementations, enhancements, rollouts, and integration projects - Take IT project lead responsibility for cross-functional CRM initiatives—including scoping, planning, steering partners, and ensuring delivery quality - Collaborate closely with IT, business stakeholders, architects, and external partners (Salesforce partners, integrators) - Ensure high system reliability, platform governance, and strong user satisfaction through proactive support and continuous improvement - Drive innovation through Salesforce platform capabilities, including Flows, AI features, automation, and ecosystem apps - Optimize Lead-to-Cash and Service processes incl. quoting, case management, service workflows, and integration t...