Student Support Officer

Job description

Student Support Officer Department: Academic Services: Location: Sunderland Campus: Position Type: Permanent: Working Hours: 37.5 hours per week Working Pattern: Full‑time, 5 days per week. Working days may vary in line with operational requirements. Reports To: Head of Academic Services Company Description: UK Management College (UKMC) is a growing higher education provider offering business‑focused and professional programmes. We aim to deliver practical, career‑driven education that prepares students for real opportunities in industry. Working with experienced academics, established professionals, and industry partners, we ensure our programmes remain relevant, supportive, and high‑quality. Job Purpose: The Student Support Officer will deliver high‑quality administrative and operational support to students across the campus. The role involves responding to student enquiries, supporting enrolment and registration processes, verifying documentation, and assisting with timetable and general administrative matters. This is primarily an office‑based role requiring professionalism, accuracy, and a strong customer‑service approach. Key Responsibilities: Student Communication: - Respond...