Service Desk Engineer

Job description

Job Title Service Desk Engineer Job Description: As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand. Vanderlande is a global market leader in material handling system manufacturing, design, installation, and service. Vanderlande systems employ the latest in robotic, mechanical, and software technology. Vanderlande’s customers are household names in e-commerce, package delivery, and air transportation. We are looking for a Service Desk Engineer to help support our North American customers. Previous experience supporting customers with low-level controls (PLC), SCADA, and high-level controls (IT HLC) is a plus. Position Summary: The Service Desk Engineering team is the first line of support and central point of contact between our customers and the service organization. As part of this team, you will handle call intake and registration for Incidents, Problems, Changes, and Service Requests. This includes verification of contract coverage and warranty. Apart from troubleshooting, analyzing and prioritization of issues, the Service Desk Engineer also coordinates with second line engineering teams to coordinate...