Lead Computer Support - Package Deployment

Job description

Overview If you enjoy solving complex challenges in a collaborative environment that celebrates each person’s ideas, experience, and creativity, this might be the opportunity for you. Flad is a national architectural firm with ten offices looking to hire a Computer Support Lead to work in our Madison, WI office. This role will take ownership of the IT Service Desk, including supervising team members, ensuring resolution of escalated tickets, and providing technical end-user support by troubleshooting client system and application issues. They will also manage Windows workstation lifecycle processes, including workstation imaging, application deployment, patching, etc. Flad is a team of creative, intelligent, energetic people who help our clients tackle the issues that change people’s lives. How will your days be spent What you bring to this role - Lead the IT Service Desk, including supervising team members, coordinating Service Desk issues, and ensuring desk coverage and tasks are assigned. - Ensure proper resolution of Service Desk calls and tickets. Escalate Service Desk issues to other IT and BIM team members as needed. - Provide technical support to end users by troubleshootin...