Auto Dealer Customer Service Call Center Representative

Job description

Description Automotive Customer Service Call Center Representative Ted Britt Automotive Group is seeking a friendly and motivated Customer Service Call Center Representative to join our Customer Care team. This role supports customers by answering calls, scheduling appointments, and delivering a positive dealership experience. Responsibilities: - Answer inbound customer calls and schedule appointments accurately. - Make outbound calls to customers to confirm appointments, recall notifications and customer service follow ups. - Always provide a positive and helpful experience to every customer. - Route calls to correct departments when needed. Requirements: - Strong Communication skills over the phone and in writing. - Proficiency in Computer scheduling - Reliable, punctual and team oriented - Prior customer service experience a plus Compensation & Benefits: #ID26 #Ford - Competitive hourly pay based on experience - Medical, Dental, and Vision Insurance - LegalShield Coverage - Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance - 401(k) with Employer Match - Paid Sick Leave, Vacation, and Holidays - Employee discounts on vehicles, parts, a...