Support Services Associate

Job description

Support Services Associate II Purpose : The ideal candidate will possess the necessary skills, drive, and ability to perform basic administrative and customer service duties to ensure an effective and efficient operational workflow. Performance of administrative duties, including but not limited to typing, telephone response, processing of incoming and outgoing mail, and maintaining statistical data. Qualifications: Experience/Other Requirements Education: - Receive, review, record, and respond to incoming email communications for service call initiation, status update, and/or follow-up. - Review of customer reimbursement invoices, complaints and other requests to determine how they should be handled or re-directed. - Review of claim credits invoices and supporting documentation for accuracy, validity, as well as verification of proof of payment - Receive and process incoming requests for service calls, tasks, voicemail, and electronic communications from customers, clients, and service providers. - Make outbound communications to the customer, client, and/or service provider informing them of claim status and/or offering assistance through the claim process to ensure exceptional c...