Specialist, Production Services Application Support Analyst

Job description

Specialist, Production Services Application Support Analyst (Automation & AI Focused L1) At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Production Services Application Support Analyst to join our Corporate Engineering team. This role is located in Pittsburgh, United States . In this role, you’ll make an impact in the following ways: - Own and manage the end‑to‑end incident lifecycle in ServiceNow, ensuring timely triage, resolution, and SLA adherence while acting as the Service Incident Owner (SIO). - Monitor, triage, and manage alerts across Moo...