Homeownership Manager

Job description

Homeownership Manager 26994 Description: Circa £45,000 to £50,000 depending on skills and experience plus 34 days leave, rising to 39 (including bank holidays and a me day), and the option to buy 5 more Permanent, hybrid: National working from one of our offices in Newcastle or London We can’t offer a CoS for this role Home, a place where you belong You’ll lead a national homeownership support service, as the organisation’s subject matter expert. Also leading a specialist team who support colleagues across the business with complex homeownership cases. You’ll step away from firefighting in one patch and instead coach, guide, and influence at scale. You’ll give clear advice, set consistent approaches and ensure a quality service for our customers. What you’ll do: Lead a national homeownership support service used by teams across the business. Coach colleagues on complex leases, legislation, and homeownership decisions. Manage and develop a specialist team handling high-risk, high-volume work. Oversee complex cases like tribunals, Section 20s, and legal enquiries. Use insight from data and complaints to improve services and reduce risk and manage complaints in line with policy and se...