Client Experience Project Manager

Job description

Company: The Davey Tree Expert Company Locations: Kent, OH: Additional Locations: N/A: Work Site: Hybrid: Req ID: 223751: Position Overview: The Client Experience Project Manager supports The Davey Tree Expert Company’s commitment to delivering exceptional client experiences. This role is responsible for coordinating client feedback programs, monitoring satisfaction trends, and supporting the execution of client experience initiatives across the organization. This role serves as a key connector between clients, operations, and internal teams; ensuring client feedback is captured, communicated, and acted upon. The Project Manager plays a significant role in identifying service gaps, supporting issue resolution, and helping drive continuous improvement across regions, while building the foundation for more advanced project ownership. Job Duties: Client Experience and Feedback Management: - Monitor client responses across platforms, including ReviewTrackers surveys, Google, Yelp, and other feedback channels - Coordinate automated client feedback surveys following service completion - Track and analyze client satisfaction metrics, participation rates, and feedback trends - Escalate urg...