Planet Fitness - Overnight Lead - Full Time - Charlotte Pike

Job description

Nashville (Charlotte), TN 5708 Charlotte Pike, Nashville, TN 37209-3215, United States of America Pay : $13.75 - $14.00: It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Essential Functions/Key Responsibilities: o Maintain a welcoming atmosphere for all members, prospective members and guests, and ensure staff follows superior customer service guidelines. o Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome! o Answer phones in a friendly manner and assist callers with a variety of questions. o Check members into the system, provide tours and sign up new members, log amenities and communicate updates or events to members and guests. o Facilitate all member requests and help to resolve any member issues and questions. o Ensure member first impressions are to expectation inclusive of the lobby, front desk and retail. o Ensure staff is providing exceptional customer service at all times. o Assist in training and developing a high performing staff consisting of Member Service Representatives working overnight. o Assist in supervising...