Transactions Specialist II - Customer Resolution Services Team

Job description

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist II within JPMorgan Chase, you will play a crucial role in investigating and resolving transaction discrepancies, reconciling account balances, and ensuring checks are accurately posted. The ideal candidate thrives in fast-paced environments, demonstrates strong prioritization skills, and consistently delivers accurate results within tight deadlines. Your critical thinking and proactive problem-solving skills are essential for success in this role. Job Responsibilities: - Research and resolve check processing issues, including transactions posted to incorrect accounts, payment amount discrepancies, and account balance differences, ensuring all corrections are completed accurately and within established timeframes. - Reconcile accounts by identifying root causes of posting errors and executing appropriate corrections in accordance with established procedures. - Proactively identify and address errors or processing issues before they escalate, taking corrective action...