Customer Service Associate, eCommerce

Job description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! The Customer Service Associate supports the eCommerce team by delivering a high-quality customer experience across online and in-person interactions. This role assists with customer inquiries, order coordination, and scheduled pickups while ensuring each interaction reflects Goodwill’s mission and service standards. The Customer Service Associate utilizes point-of-sale systems, supports donation initiatives, and collaborates with operations and shipping teams to ensure accurate, efficient, and professional service delivery. What you'll do: Customer Experience & Service Delivery - Respond to customer inquiries across eCommerce platforms, phone, and in-person interactions in a timely and professional manner. - Provide a positive and consistent customer experience that reflects the Company’s mission and service standards. - Serve as a point of contact for customer concerns, partnering with team members to r...