Front Desk - Front Desk Manager

Job description

Job Title: Front Desk Manager Job Summary: Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques. Qualifications: - Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk. - Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property. - Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures. - Strives to be innovative in new programs designed to eliminate waste and increase productivity. - Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory. - Manages departmental expenses within budgeted guidelines. - Performs other duties as assigned. - High school diploma or equi...