IT Support Specialist

Job description

POSITION SUMMARY: The IT Support Specialist, reporting to the IT Director, provides onsite first-line technical support in a primarily Mac environment, with some Windows devices and related peripherals. This role manages full lifecycle user support, including new hire desk setups, onboarding/offboarding processes, identity and access assistance through Okta, and support for productivity tools in Google Workspace and Microsoft 365. The IT Support Specialist is responsible for hardware inventory and asset tracking, light network troubleshooting, and diligent ticket management within the ITSM system, while maintaining and improving knowledge base content and SOPs. This position also requires periodic travel to Scottsdale and other locations for onsite support, deployments, and inventory activities. ABOUT CARDONE VENTURES: Our mission is to help business owners achieve their personal, professional, and financial goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses, live events, partnerships, and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational,...