Cisco UCCX Administrator

Job description

Job Title: Cisco UCCX Administrator Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular: Percentage of Travel Required: None: Type of Travel: None: CACI is seeking a Cisco UCCX Administrator responsible for the day-to-day administration, configuration, and maintenance of the organization’s Cisco Unified Contact Center Express (UCCX) environment. This role ensures the smooth operation of the contact center infrastructure, troubleshoots issues, and supports the deployment of new features and enhancements. The Administrator will manage queues, skill groups, IVR scripts, and agent configurations, working closely with the Integrated Service Center Lead and other operational support teams to deliver high-quality customer and employee communication services. This role requires a deep understanding of Cisco UCCX, Finesse, CUCM integration, and unified communications technologies, as well as experience with call center workflows, reporting, and analytics. You will collaborate various stakeholders to ensure the effective operation of UCCX at multiple locations and its seamless integration into the organ...