Bilingual Tech Support Specialist

Job description

Some of what you will do: As a Tech Support Specialist, you will be responsible to provide efficient, quality tech support to our customers. This is a frontline call Centre and chat role where you will troubleshoot technology, computer hardware and software related issues for external customers. You will recommend timely, intelligent service paths to customers. In this exciting role, you will be responsible for selling and sharing the value of services including services subscriptions. Specifically, You Will: · Handle inbound and outbound contacts, delivering technical support services for external customers. · Handle inbound remote connections, delivering technical support services for external customers. · Assists customers in connecting to remote platform. · Actively engage in service solutions sales, recommending company products and services. · Checks for payment and subscription validation in customer account Diagnoses technical issues using systematic listening and probing approach. · Consults internal tools, database, manuals, and internal resources for information on resolution procedures. · Initiates dispatch procedure for hardware pickup / shipment as appropriate for lim...