Studio Experience Lead - Darien

Job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team as a full-time team member. This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Core Crew members contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints. You will be responsible for: STUDIO & CLIENT EXPERIENCE - Owning [solidcore]'s client experience acronym, CORE, within the studio: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking clients for coming - Provide operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs. - Managing local client communications within the studio, via phone, and via email; performing routine client-facing system tasks such a...