Technical Solutions Manager

Job description

Company Summary Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started! Job Summary: Own and drive technical solutions strategy and execution across Customer Service, defining the roadmap and capabilities that enable teams to improve and scale how work is executed through process optimization, automation, and AI-driven solutions. Duties and Responsibilities: - Own the strategy, prioritization, and outcomes for technical system implementations across Customer Service, driving scalable improvements in efficiency, quality, and operational performance. - Identify, prioritize, and deliver high-impact initiatives that redesign processes, eliminate waste, and reduce manual effort through a combination of systems enablement, process optimization, automation, and AI capabilities. - Help gather business requirements and conduct RFPs for Customer Service tools...